Open to opportunities

John Kamau

@johnkamau2

Message

Telecommunications technician combining hands-on systems expertise with customer-focused sales and support.

Kenya

Message

What I'm looking for

I seek hands-on technical roles blending telecommunications maintenance and customer-facing responsibilities, with opportunities for skills growth and impact.

I am a results-driven telecommunications technician who blends practical electrical and electronic systems experience with strong sales and customer-support skills. I have hands-on experience installing, testing, and maintaining GSM and Arduino-based systems, and I deliver responsive after-sales service that improves client retention.

I contributed to the design and implementation of an Emergency Alert System using Arduino and GSM and supported telecom lab demonstrations while completing a Diploma in Telecommunications Engineering. I approach technical problems with methodical troubleshooting and clear communication to translate engineering solutions into customer value.

Experience

Work history, roles, and key accomplishments

Current

Sales and Technical Support Rep

Current

Freelance

Jan 2023 - Present (2 years 9 months)

Promoted and sold electronic devices and home entertainment systems while installing, testing, and troubleshooting equipment to improve client retention and satisfaction. Provided after-sales service and personalized technical recommendations that increased repeat business.

Installation Troubleshooting Customer Support Product Promotion

Telecommunications Technician

Thika Technical Training Institute

Jan 2024 - Jan 2025 (1 year)

Assisted in setup and maintenance of communication systems and GSM devices and contributed to design/implementation of an Arduino-GSM emergency alert system. Performed cable termination, testing, and lab demonstrations to support technical training.

Arduino System Integration Troubleshooting

Customer Service Assistant

Smart Connect Electronics

Jan 2022 - Jan 2023 (1 year)

Handled customer inquiries and service complaints, maintaining customer satisfaction above 95% while updating client records and coordinating repairs. Collaborated with sales to cross-sell accessories and improve service turnaround.

Customer Service CRM Record keeping Cross Selling Coordination Quality Assurance

Education

Degrees, certifications, and relevant coursework

Thika Technical Training Institute

Diploma in Telecommunications Engineering, Telecommunications Engineering

Activities and societies: Participated in design and implementation of an Emergency Alert System using Arduino and GSM; assisted in laboratory demonstrations and practical maintenance tasks.

Diploma in Telecommunications Engineering completed in July 2025 with practical experience in GSM-based systems and communication circuitry.