simon igesa

I am a dedicated and customer-focused professional with a Diploma in Health Records and Information Technology, complemented by two years of experience in customer service roles. My journey has equipped me with the skills to resolve inquiries efficiently via phone, email, and chat, always prioritizing empathy and professionalism. I thrive in remote work environments, utilizing my strong communication skills and reliable technology to ensure seamless interactions with clients.

In my previous role as a Customer Service Representative, I successfully handled over 50 daily inquiries, achieving a remarkable 95% satisfaction rate based on client feedback. My ability to resolve complex issues, including billing disputes and technical queries, led to a 20% reduction in escalation rates. I am also adept at training new team members, enhancing overall team efficiency and maintaining clear communication across time zones.

With a strong foundation in health records management and customer service excellence, I am eager to contribute to the success of Working Solutions as a Remote Customer Service Representative. My commitment to problem-solving and time management ensures that I meet deadlines and exceed customer expectations in fast-paced environments.