MUMeg User
@meguser
Highly motivated remote customer service representative with 5 years experience.
KenyaWhat I'm looking for
I am a highly motivated and customer-focused Remote Customer Service Representative with five years of experience in providing exceptional support to customers via phone, chat, and email. My expertise lies in managing customer inquiries, resolving issues, and offering tailored solutions that enhance customer satisfaction. I am adept at troubleshooting technical problems and maintaining positive relationships with clients, ensuring that their needs are met efficiently.
Throughout my career, I have worked with leading organizations such as Philips Pharmaceuticals and Karen Hospital, where I honed my skills in CRM software and support tools. I take pride in my ability to communicate effectively, both in writing and verbally, and I am committed to delivering high-quality service that exceeds customer expectations. I thrive in collaborative environments and am always ready to leverage my problem-solving skills to contribute to the success of a remote customer support team.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Representative
Philips Pharmaceuticals
Aug 2019 - Present (5 years 10 months)
Provide high-quality support to customers via phone, email, and chat, resolving inquiries, complaints, and issues in a timely and professional manner. Use CRM software to track customer interactions and assist customers with technical issues and product troubleshooting.
Remote Customer Service Representative
Philips Pharmaceuticals
Sep 2019 - Present (5 years 9 months)
Provide high-quality support to customers via phone, email, and chat, resolving inquiries, complaints, and issues in a timely and professional manner. Use CRM software to track customer interactions and assist customers with technical issues and product troubleshooting.
Customer Service Representative
Karen Hospital
Jun 2017 - Mar 2019 (1 year 9 months)
Handled inbound customer calls, provided product information, and managed customer complaints, leading to an increase in satisfaction ratings. Worked closely with the remote team to improve service quality and consistently met KPIs for customer response time and satisfaction rates.
Customer Service Representative
Karen Hospital
Jun 2017 - Mar 2019 (1 year 9 months)
Handled inbound customer calls, provided product information, and managed customer complaints, leading to an increase in satisfaction ratings. Worked closely with the remote team to improve service quality and consistently met KPIs for customer response time and satisfaction rates.
Education
Degrees, certifications, and relevant coursework
Kips College
Diploma, Marketing Management
2012 -
Completed a Diploma in Marketing Management, gaining foundational knowledge in marketing principles, strategies, and practices relevant to the business environment.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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