Open to opportunities

Simone Martin

@simonemartin

Message

Experienced administrative professional with a strong background in executive support.

Trinidad and Tobago

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for professional growth.

I am a dedicated administrative professional with over 17 years of experience in executive support roles. My career has been marked by my ability to manage complex schedules, coordinate high-level meetings, and handle sensitive correspondence with discretion. I have honed my skills in customer service, problem-solving, and effective communication, which have been essential in my roles at Guardian Life of the Caribbean Limited and other organizations.

Throughout my tenure, I have successfully managed the correspondence and appointments of senior executives, ensuring seamless operations and effective communication within the organization. My commitment to excellence is reflected in my ability to prepare detailed reports, take accurate minutes during meetings, and maintain organized records. I am also passionate about team building and have coordinated various company events and charitable initiatives, fostering a positive work environment.

Experience

Work history, roles, and key accomplishments

Executive Assistant to Vice President

Guardian Life of the Caribbean Limited

Jan 2012 - Dec 2022 (10 years 11 months)

Managed executive and senior manager correspondence, including telephone, mail, and customer service matters. Responsible for maintaining executive's appointment diaries, arranging meetings, and coordinating travel arrangements.

Correspondence Management Meeting Coordination Data Entry Event Planning Fundraising Team Building

Executive Secretary to Vice President

Guardian Life of the Caribbean Limited

Oct 2005 - Dec 2011 (6 years 2 months)

Managed executive correspondence, including telephone, mail, and customer service matters. Responsible for maintaining executive's appointment diaries, arranging meetings, and coordinating travel arrangements.

Correspondence Management Meeting Coordination Data Entry Event Planning Fundraising Team Building

Administrative Assistant

Prism Services Trinidad Ltd.

Mar 2003 - Oct 2005 (2 years 7 months)

Administered and managed the Magna Rewards programme across multiple Caribbean islands, including training personnel. Managed the Trinidad Call Centre staff for the Magna Rewards programme and administered confidential data entry procedures for credit card links.

Program Management Staff Training Data Entry File Management

Administrative Assistant

BWIA West Indies Airways

Aug 2000 - Feb 2003 (2 years 6 months)

Provided administrative support for the BWEE Miles Frequent Flyer Program. Handled various administrative tasks to ensure smooth program operations.

Administrative Support Program Operations Data Entry Customer Service Office Management

Education

Degrees, certifications, and relevant coursework

P.A. Douglas (US)

Certification/Diploma, Administrative Professional Certification

Obtained the Administrative Professional Certification (APC) from P.A. Douglas (US). This certification signifies a high level of proficiency in administrative tasks and professional standards.

McKinsey Academy

Mini MBA, Business Fundamentals

Completed a Mini MBA focusing on Business Fundamentals through McKinsey Academy. This program provided a foundational understanding of key business principles and practices.

McKinsey Academy

Management Training, Problem Solving & Ability to Execute

Participated in Management Training at McKinsey Academy, focusing on Problem Solving and Ability to Execute. This training enhanced skills in strategic thinking and effective implementation.

Arthur Lok Jack Graduate School of Business (AL J GSOB)

Certificate, Working Together with Your Boss

Attended the 'Working Together with Your Boss' Workshop at AL J GSOB. This workshop provided insights and strategies for effective collaboration and communication with superiors.

Guardian Life

Workshop Certificate, Administrative Assistant

Completed an in-house Administrative Assistant Workshop at Guardian Life. This training focused on enhancing administrative skills relevant to the workplace.

Arthur Lok Jack Graduate School of Business (AL J GSOB)

Certificate in Business Communication, Business Communication

Earned a Certificate in Business Communication from the Arthur Lok Jack Graduate School of Business (AL J GSOB). This program developed skills in professional communication strategies.

Arthur Lok Jack Graduate School of Business

Certificate in Customer Service, Customer Service

Completed a Customer Service Workshop at the Arthur Lok Jack Graduate School of Business. This workshop focused on best practices and techniques for effective customer interaction.

Professional Management Services Limited (PMSL)

Certificate of Training, Customer Service & Telephone Techniques

Received a Certificate of Training in Customer Service & Telephone Techniques from Professional Management Services Limited (PMSL). This course enhanced skills in handling customer inquiries and telephone etiquette.

Roytec

Certificate, High Performance Business Writing

Obtained a Certificate in High Performance Business Management Writing from Roytec. This course focused on developing advanced business writing skills for professional contexts.

Institute of Broadcasting Careers (IBC)

Certificate, Broadcasting, Radio Announcing & Television Anchoring

Earned a Certificate in Broadcasting, Radio Announcing & Television Anchoring from the Institute of Broadcasting Careers (IBC). This program provided comprehensive training in media presentation and production.