simone bianca

Designed and delivered learning and development programmes aligned to academic curriculum and learner needs, using learning needs analysis and instructional design. Coordinated multi-campus learning delivery and evaluated impact, including 4IR/innovation initiatives and educational technology support.

Coordinated multi-campus training events and workshops, managing learner communications and engagement across digital platforms. Supported content and campaigns and conducted post-event evaluations to improve effectiveness.

Managed store operations, including sales and customer service, while leading a high-performing team. Drove revenue through sales strategies and promotions and ensured operational compliance through audits and supplier/client relationship management.

Built and maintained client relationships to improve customer satisfaction and repeat engagement. Supported operational efficiency and business growth through multitasking, problem-solving, and brand promotion and customer engagement initiatives.

Managed tenant placement, occupancy, and property operations while ensuring policy compliance and operational standards. Resolved tenant issues and maintained safety and security protocols to support an organized property management process.

Activities and societies: Instructional design and facilitation (Design Thinking, Agile, LNA), programme management (planning to reporting), stakeholder coordination across multi-campus delivery, monitoring/evaluation and impact assessment, EdTech/LMS learning measurement, and change management involving AI/robotics/IoT/coding/VR.

Works as a Learning Programme Coordinator and Facilitator at Regent Business School iLeadLab, delivering staff and student learning programmes in 4IR and innovation-focused contexts. Leads instructional design, workshop facilitation, end-to-end programme delivery, and monitoring and evaluation to support continuous improvement.

Activities and societies: Coordinated multi-campus training events and learner communications, supported engagement via digital platforms and stakeholder updates, contributed to GenAI/AI-for-All/AI-for-Education content and campaigns, and performed post-event evaluation for continuous improvement.

Coordinated marketing and learner engagement for training/certificate initiatives at Regent Business School iLeadLab, including Microsoft Elevate and WeThinkCode-related activities. Supported multi-campus event delivery, communications, and post-event evaluations to improve training effectiveness.