Open to opportunities

Simbiat Jamiu

@simbiatjamiu

Message

I resolve multi-channel customer issues, maintain accurate CRM records, and improve support workflows.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, improve workflows, maintain accurate CRM data, and contribute to service reporting in a collaborative remote environment.

I've supported customers at Jade's Hospitality and Skyville Limited, resolving phone, email, and chat inquiries while maintaining accurate CRM records, ticket progress, and service-resolution milestones. At Skyville Limited, I earned a promotion within 12 months for exceeding customer satisfaction targets and KPI benchmarks.

I use customer feedback, reporting, and recurring-issue analysis to improve support workflows, escalation handling, and first-contact resolution. My experience includes remote operations, SOP documentation, Google Workspace, Excel dashboards, and basic SQL analysis for customer retention and performance reporting.

Experience

Work history, roles, and key accomplishments

Administrative & Customer Support Specialist

Jade's Hospitality

Jan 2022 - Jan 2026 (4 years)

Managed multi-channel customer inquiries remotely, administered CRM records, coordinated with internal teams to resolve complaints, and prepared weekly service reports.

CRM Ticket Management Issue Resolution Complaint Handling Process Improvement performance reporting Remote Work Google Workspace Data Entry

Customer Care Representative

Skyville Limited

Jan 2019 - Jan 2021 (2 years)

Handled inbound customer inquiries via phone and email, maintained CRM logs, provided tailored solutions, escalated complex cases, and analyzed recurring complaints.