I'm looking for a guest relations, customer service role where I can deliver service, support international guests, solve probleme quickly, and grow in a fast-paced hospitality environment.
Open to opportunities
Simay Sönmez
@simaysonmez
I create seamless, premium guest experiences across hotels and international cruise operations.
TurkeyWhat I'm looking for
At Roter Tourism, Hospitality & Construction Ltd. Co., I manage the complete guest journey, from reservations and check-in to billing, requests, and departure. I resolve concerns proactively while helping create a welcoming, personalized experience for local and international guests.
Previously, at Galataport Cruise Terminal through İnka Human Resources, I supported check-in, boarding, and passenger services for Costa Cruises, MSC Cruises, and Viking Cruises. I worked in Turkish and English to maintain safe, organized passenger flow during high-volume international operations.
I'm passionate about premium guest experiences and bring a customer-focused approach to guest relations, front office operations, communication, and problem resolution.
Experience
Work history, roles, and key accomplishments
RC
Current
Guest Relations & Front Desk Agent
Roter Tourism, Hospitality & Construction Ltd. Co.
Aug 2023 - Present (3 years)
Managed the full guest journey, including reservations, check-in/check-out, billing, and guest requests. Resolved concerns professionally while prioritizing satisfaction and safety. Collaborated with cross-functional teams in a fast-paced environment and communicated effectively with international guests in English, improving problem-solving, and communication skills.
IR
Guest Services Agent
Inka Human Resources
Jun 2022 - Jan 2023 (7 months)
Worked as a Guest Services Agent at Galataport Cruise Terminal, managing check-in, boarding, and passenger services for international cruise guests. Assisted passengers from Costa Cruises, MSC Cruises, and Viking Cruises, resolving requests and coordinating with operational teams. Gained strong experience in international guest relations, customer service, problem solving
Education
Degrees, certifications, and relevant coursework
IU
Istanbul University
Incomplete, Persian Language and Literature
Availability
Open to opportunities
Location
TurkeyAuthorized to work in
Job categories
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