Funda Günday
@fundagnday
Experienced aviation ground services professional with passenger service expertise.
What I'm looking for
I am an experienced aviation and ground services professional with extensive time working in passenger operations and ticketing. I have nearly 12 years as a ticket sales/team supervisor at Turkish Ground Services and broad practical experience across airport services.
My background includes formal education in Civil Aviation Transportation Management and Business, complemented by numerous industry certifications such as passenger fares and ticketing, reservation systems (QuickRes), check-in and passenger service, and safety & emergency response training.
I excel in passenger relations, empathetic communication, teamwork, stress management, and customer-focused problem solving. I maintain a consistent commitment to safety, regulatory compliance and service quality through ongoing professional development.
I seek roles where I can leverage my operational experience, training credentials, and strong communication skills to improve passenger experience and contribute to efficient airport operations.
Experience
Work history, roles, and key accomplishments
Stajyer
Türk Hava Yolları
Jan 2008 - Mar 2010 (2 years 2 months)
Completed a 1 year 10 month internship supporting ground operations and passenger services, gaining practical experience in check-in and airport procedures.
Stajyer
Garanti Bankası
Sep 2007 - Nov 2007 (2 months)
Undertook a 3 month internship supporting branch operations and customer interactions, developing service skills and transactional accuracy.
Bilet Satış Şefi
Turkish Ground Services
Managed ticket sales operations for 11 years and 11 months, overseeing daily sales targets and passenger service coordination to improve transaction accuracy and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
İstanbul Üniversitesi
Sivil Havacılık Ulaştırma İşletmeciliği
Studied Sivil Havacılık Ulaştırma İşletmeciliği at İstanbul Üniversitesi, completed in 2019.
Balıkesir Üniversitesi
İşletme
Studied İşletme (Business) at Balıkesir Üniversitesi, completed in 2009.
Ümraniye Süper Lisesi
High School Diploma, Secondary Education
Completed secondary education at Ümraniye Süper Lisesi in 2001.
Atatürk Ortaokulu
Middle School Education
Completed middle school education at Atatürk Ortaokulu in 1997.
Altınyıldız İlköğretim Okulu
Primary Education
Completed primary education at Altınyıldız İlköğretim Okulu in 1994.
Availability
Location
Authorized to work in
Job categories
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