Open to opportunities

Silvy Augimeri

@silvyaugimeri

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Property and people operations professional coordinating recruitment, contracts, and tenant property management.

Germany

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What I'm looking for

I’m looking for a role where I can own HR coordination and operational workflows—recruitment, documentation, contracts, tenant communication, compliance, and service quality—working with collaborative teams and clear processes.

I’m a PropertyManager & HR Coordinator focused on keeping operations running smoothly—people processes, tenant experiences, and day-to-day property performance. I enjoy roles where communication and compliance matter as much as results.

As an HR Coordinator, I conduct the recruitment process with candidates, collect documents, and support the creation of contracts. I bring an organized, candidate-focused approach to make hiring more efficient and clear.

In my Property Manager role, I handle commercial administration like preparing budgets, managing accounts, rent collection, and operating cost statements. I also coordinate maintenance, repairs, and inspections to protect property value, while managing leasing processes, tenant communication, complaints, and move-ins/move-outs. I ensure adherence to rental laws, building codes, and insurance requirements.

My hospitality and customer service background strengthens how I work with people under pressure. I’ve managed guest operations and on-call shifts, performed housekeeping quality audits, supported consumer queries through platforms like Talkdesk and Zendesk, and coordinated event operations as an Event Manager—always with an eye for service quality and follow-through.

Experience

Work history, roles, and key accomplishments

Current

HR Coordinator

Current

Unicorn Hospitality Group

Feb 2026 - Present (5 months)

Conducting recruitment processes, including candidate documentation collection and contract preparation. Coordinating recruitment activities in a property/hospitality setting.

Recruitment Candidate Sourcing Documents Contract Administration

Current

Property Manager

Current

Habyt

Dec 2024 - Present (1 year 7 months)

Manage commercial property operations including budgets, accounts, rent collection, and operating cost statements. Coordinate maintenance, repairs, inspections, leasing processes, and tenant communications while ensuring legal compliance.

Property Management Budgeting Account Management Rent Collection Maintenance Coordination Inspections Lease Administration Tenant Relations Complaint Handling Move Ins Move Outs Legal Compliance Building Code Compliance Insurance Compliance

Tourism Operation Specialist

Istituto San Pellegrino

Oct 2023 - Oct 2024 (1 year)

Worked with a guest success team to help ensure a strong guest experience. Managed day-to-day property operations, supported on-call shifts, and performed housekeeping quality audits while managing external partners.

Guest Experience Guest Success Collaboration Property Operations On Call Operations Supplier Management

Customer Service Specialist

Omio

Jul 2022 - Jul 2023 (1 year)

Handled consumer queries via phone and email using support tools. Resolved change and cancellation requests using external systems.

Customer Support Phone Support Email Support TalkDesk Zendesk Issue Resolution Cancellations

Customer Service Representative

Yoox - YNAP Group

Oct 2020 - Apr 2022 (1 year 6 months)

Managed and resolved customer queries from social media channels and supported customer conversations across multiple internal/external tools. Advised customers on products, including payment and refund-related inquiries.

Customer Support Social Media Customer Service Facebook YNAP Tools Opera Salesforce Eventinc Dedica Payment Support Refunds

Event Manager

Space Shack Coworking

Feb 2020 - Sep 2020 (7 months)

Served as the main point of contact for organizing events and conferences. Managed event platforms, handled administrative processes and documentation, and supported invoicing.

Event Management Eventinc Salesforce Documentation Invoicing

Senior Receptionist

Residence Inn by Marriott Frankfurt City Center

Jan 2019 - Dec 2019 (11 months)

Worked as a Senior Receptionist at Residence Inn by Marriott Frankfurt City Center. Supported front-desk operations during the role period.

Receptionist/F&B Assistant Manager

Moxy Frankfurt Airport Hotel – Marriott Group

Sep 2017 - Sep 2018 (1 year)

Worked as a Receptionist and F&B Assistant Manager at Moxy Frankfurt Airport Hotel. Supported reception and food & beverage assistant responsibilities during shifts.

Groups Reservations Officer

Hyatt Place London Heathrow Airport

Aug 2016 - Jul 2017 (11 months)

Worked as a Groups Reservations Officer at Hyatt Place London Heathrow Airport. Supported group booking/reservation operations during the role period.

PT Receptionist

The Royal Albert Hall London

Sep 2016 - Jan 2017 (4 months)

Worked as a PT Receptionist at The Royal Albert Hall London. Supported reception/front-desk operations during the role period.

Receptionist

The Marble Arch by Montcalm

Jun 2015 - Jun 2016 (1 year)

Worked as a Receptionist at The Marble Arch by Montcalm. Supported reception/front-desk operations during the role period.

Education

Degrees, certifications, and relevant coursework

Istituto San Pellegrino

Operation Specialist

2023 - 2024

Completed an Operation Specialist program from Oct 2023 to Oct 2024, working with the guest success team and supporting daily property operations and on-call shifts.