Open to opportunities

Olivia Caroline

@oliviacaroline

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Multilingual operations and account manager with strong client-facing and logistics expertise.

Germany

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What I'm looking for

I seek a client-focused operations or account management role where I can apply multilingual communication, stakeholder coordination, and process improvement to drive client satisfaction and operational efficiency.

I am a multilingual operations and account manager with experience across real estate, e-commerce, hospitality, and finance sectors. I combine strong client-facing skills with technical support experience and a proven ability to manage complex stakeholder relationships.

At HOME Real Estate Management and Lettings I onboarded new clients, marketed properties, managed landlord portfolios, and coordinated cross-department communication to resolve issues and maintain continuous rental income. At Amazon I supported vendors across multiple countries, handling technical queries, escalations, and ticketing systems in three languages.

Earlier roles include operations management training at Costa Coffee, personal assistant duties for a London hedge fund principal, and planning/scheduling for a media group in Dubai, demonstrating adaptability and organisational rigor in diverse professional settings. I hold an MBA and certifications in strategic management and leadership.

I am fluent in German, Polish, and English, with working knowledge of Spanish and French, and I bring a background as a competitive student-athlete and licensed tennis coach, which informs my discipline, teamwork, and leadership style.

Experience

Work history, roles, and key accomplishments

Account Manager

HOME Real Estate Management and Lettings

Jan 2021 - Dec 2022 (1 year 11 months)

Onboarded new clients and managed landlord property portfolios, coordinating lettings and maintenance to ensure continuous rental income and timely issue resolution across finance, engineering, and maintenance teams.

Property Management Onboarding Tenant Relations Data Management Customer Support

Senior Vendor Support Associate

Amazon

Jan 2020 - Jun 2021 (1 year 5 months)

Provided multilingual vendor support for Germany, UK, and Poland via email, phone, and chat, resolving technical and logistics issues and escalating tickets to internal teams to maintain vendor operations.

Multilingual Communication Ticketing Systems Technical Troubleshooting Escalation Management Logistics Coordination

Operations Management Trainee

Costa Coffee

Jan 2017 - Dec 2018 (1 year 11 months)

Worked with Area Manager across multiple shops to ensure brand standards, customer satisfaction, and efficient store operations, including managing financial performance and handling customer complaints.

Operations Management Customer Service Team Coordination Quality Assurance

Personal Assistant

IUR Capital

Jan 2016 - Dec 2017 (1 year 11 months)

Supported the Managing Director of a hedge fund with client liaison, research, Salesforce updates, international travel arrangements, and household management to enable seamless business and personal logistics.

Executive Support Client Relations Research Salesforce Travel Coordination Logistics Management event support

Executive Lounge Associate

The Grosvenor Hotel

Dec 2015 - Jan 2016 (1 month)

Managed VIP guest communications, reservations, and check-in coordination, working with housekeeping to ensure room readiness and delivering high-touch guest service during peak season.

Guest Service Reserving VIP Front Desk Operations Communication

Group TV Planner

MBC Group

Jun 2013 - Sep 2013 (3 months)

Planned and scheduled weekly and monthly TV programming, balancing stakeholder requirements and audience needs to optimize content inventory and support advertising revenue growth.

Media Planning Stakeholder Management Content Inventories

Business Development Intern

Dahler & Company Real Estate

Jan 2008 - Dec 2008 (11 months)

Analyzed real estate markets and assisted with residential acquisitions, establishing contacts with prospective customers and gaining exposure to franchise operations.

Market Analysis Lead Generation Franchise Operations

Education

Degrees, certifications, and relevant coursework

Richmond University

Master of Business Administration, Business Administration

Grade: GPA 3.62

Activities and societies: International Student Honors: Merit scholarship

Completed Master of Business Administration (MBA) with a GPA of 3.62 and received an international merit scholarship.

Barry University

Bachelor of Arts, Public Relations

Grade: GPA 3.31

Activities and societies: Women's Tennis Team (Florida State Champions 2011, 2012; USA National Champions 2011); Lambda Pi Eta (Omega Chapter); Dean's List 2012, 2013; Full athletic and academic scholarship

Earned a Bachelor of Arts in Public Relations with a GPA of 3.31 while competing on the women's tennis team and receiving full athletic and academic scholarship.