Looking for a job

silvi wilson

@silviwilson

Message

I improve insurance and fintech operations through SLA tracking, accurate case processing, and workflow optimization.

India

Message

What I'm looking for

I'm looking for an operations-focused role where I can improve workflows, strengthen SLA and compliance tracking, resolve complex cases, and collaborate across teams to deliver accurate, timely outcomes.

At Bayzat, I processed 70+ monthly insurance endorsement requests, maintained 96% first-pass accuracy, and built a compliance dashboard that supported 98% on-time SLA performance.

Previously at Better.com, I verified employment and income for 50+ loan files monthly, resolved documentation issues before deadlines, and consistently ranked among the top analysts on a 15-member team.

Experience

Work history, roles, and key accomplishments

Operational Analyst

Bayzat

Jan 2023 - Oct 2023 (9 months)

Processed and coordinated 70+ endorsement requests per month, maintaining a 96% first-pass accuracy rate. Built a real-time compliance dashboard and proposed process changes that cut average processing time by 20%.

SLA Management Case Processing Compliance Tracking Workflow Optimization Jira Confluence Dashboarding Stakeholder Communication

Special Circumstance Analyst

Better.com

Nov 2020 - Apr 2022 (1 year 5 months)

Verified borrower employment and income for 50+ loan files per month, resolving discrepancies ahead of SLA deadlines. Ranked among top-performing analysts for 8 consecutive months and designed a faster verification approach for stalled cases.

Verification SLA Management Jira Case Processing Documentation Review Cross functional Coordination Process Improvement

Talent Acquisition Intern

Abhidi Solutions

Sep 2020 - Nov 2020 (2 months)

Supported the TAC Manager with daily recruitment report analysis and compiled KPI data across 20+ active requisitions. Prepared daily and weekly KPI reports used for team performance reviews.

Recruitment Reporting KPI Tracking Data Compilation