Open to opportunities

Abison Scaria

@abisonscaria

Message

I improve insurance and fintech operations through SLA tracking, accurate case processing, and workflow optimization.

India

Message

What I'm looking for

I'm looking for an operations-focused role where I can improve workflows, track SLA and quality performance, resolve complex cases, and collaborate across teams to reduce errors and turnaround time.

I've supported insurance and fintech operations at Bayzat and Better.com, processing high-volume cases while keeping accuracy, compliance, and turnaround time in focus.

At Bayzat, I coordinated 70+ monthly endorsement requests with insurance partners and maintained a 96% first-pass accuracy rate. I built a real-time SLA compliance dashboard that helped sustain 98% on-time compliance and proposed workflow changes that reduced average processing time by 20%.

At Better.com, I verified employment and income for 50+ loan files per month, resolving documentation discrepancies ahead of SLA deadlines. I ranked among the top-performing analysts on a 15-member team for eight consecutive months.

I bring detail-oriented case management, KPI reporting, stakeholder communication, and practical process improvement to teams managing complex operational workflows.

Experience

Work history, roles, and key accomplishments

Operational Analyst

Bayzat

Jan 2023 - Oct 2023 (9 months)

Processed and coordinated 70+ endorsement requests per month with insurance partners, maintaining a 96% first-pass accuracy rate. Built a real-time compliance dashboard that tracked SLA turnaround time, sustaining 98% on-time compliance over 10 months.

SLA Management Case Processing Compliance Tracking Dashboarding Confluence Workflow Optimization Quality Assurance

Special Circumstance Analyst

Better.com

Nov 2020 - Apr 2022 (1 year 5 months)

Verified borrower employment and income for 50+ loan files per month through direct employer outreach, resolving discrepancies ahead of SLA deadlines. Ranked among top-performing analysts on a 15-member team for 8 consecutive months.

Jira SLA Management Case Processing Verification Documentation Cross functional Coordination KPI Tracking

Talent Acquisition Intern

Abhidi Solutions

Sep 2020 - Nov 2020 (2 months)

Supported the TAC Manager with daily recruitment report analysis, compiling KPI data across 20+ active requisitions. Prepared daily and weekly KPI reports used for team performance reviews.

Recruitment KPI Reporting Data Analysis