Adrija Mondal
@adrijamondal
Operations Senior Associate at Allstate India who handled high-volume claims cases and took on new hire onboarding and training.
IndiaWhat I'm looking for
At Allstate India Pvt. Ltd., I handled high-volume, SLA-bound claims cases through JIRA and served as a point of contact for US-based clients and customers.
As an Operations Associate - Automobile Claims, I processed 100+ claims cases a day and reached 113%+ monthly efficiency against targets. I tracked cases and coordinated with other teams to keep resolutions moving.
As a Senior Associate - Operations, I onboarded and trained new hires, provided performance feedback, and worked with onshore and offshore stakeholders to address process gaps.
I tracked individual and team KPIs, handled confidential information, and was recognized as a top performer across multiple KPI/KRA cycles.
Experience
Work history, roles, and key accomplishments
Senior Associate - Operations
Allstate India Pvt. Ltd.
Apr 2024 - Aug 2024 (4 months)
Managed high-volume, SLA-bound claims cases via JIRA, ensuring timely resolution and serving as a key contact for US-based clients. Handled new hire onboarding, training, and performance feedback, and coordinated with cross-functional teams to improve processes.
Operations Associate - Automobile Claims
Allstate India Pvt. Ltd.
May 2022 - Mar 2024 (1 year 10 months)
Processed over 100 claims cases daily for US-based automobile insurance clients, achieving 113%+ monthly efficiency. Served as a key point of contact for clients, logged and tracked cases, and coordinated across departments to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Master of Education, Education
Master of Education (M.Ed.) degree from the University of Calcutta, completed in 2020.
Loreto College, Kolkata
Bachelor of Education, Education
Bachelor of Education (B.Ed.) degree from Loreto College, Kolkata, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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