Anurag Asokan

I’m an Operations and Quality Analyst with 2+ years of experience supporting global teams through project coordination, operational reporting, and process optimization. I’m focused on turning day-to-day operational work into measurable performance gains.

In my recent Quality Analyst role, I coordinated operational tasks and internal projects by tracking deliverables, timelines, and team responsibilities. I also conducted quality and process audits to ensure service compliance and operational accuracy.

I’ve built operational dashboards to monitor KPIs, workflow performance, and quality metrics, and used data analysis to identify process gaps and recommend improvements. I’ve supported onboarding and training coordination to help teams ramp up quickly.

I bring a strong operational mindset—maintaining documentation and performance reports, collaborating with cross-functional stakeholders, and supporting customer and operational needs through email, chat, and ticketing systems with timely issue resolution.