Silvia Pekarovič
@silviapekarovic
I resolve customer enquiries and complaints for Slovak-speaking customers across support, sales, and administrative operations.
SpainWhat I'm looking for
I've supported customers at Teleperformance, SI-VX, and PMC for more than five years, handling enquiries, complaints, requests, and service information.
At Teleperformance, I process and record customer requests in internal systems including GSFS, following procedures to deliver accurate, consistent support.
I've combined telephone-based customer service with sales and administrative support, maintaining positive customer relationships through clear, helpful communication.
Experience
Work history, roles, and key accomplishments
Handles customer enquiries and complaints professionally, processes requests using internal systems including GSFS, and maintains high service standards.
Sales & Customer Service Representative
SI-VX s.r.o.
Apr 2023 - Sep 2025 (2 years 5 months)
Provided customer advice and support throughout the sales process, handled complaints and service issues, and maintained positive customer relationships.
Customer Service Representative
PMC s.r.o.
Nov 2020 - Mar 2023 (2 years 4 months)
Provided customer support primarily via telephone, responded to questions, assisted with requests, and processed customer data accurately.
Education
Degrees, certifications, and relevant coursework
Private Secondary Vocational School of Business, Senica
Secondary Vocational Diploma, Business Studies
2013 - 2017
Completed secondary vocational education in business studies from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
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