Silvia Gavelli

Analyzed sales, traffic, and conversion data to identify trends, customer behavior, and opportunities for growth. Built and maintained dashboards using Excel/Google Sheets to monitor KPIs across product performance, inventory, and marketing campaigns. Managed end-to-end dropshipping operations, including supplier coordination, order fulfillment, and customer service, ensuring 98% order accuracy.

Monitored database sessions and managed application server load balancing to enhance system performance. Conducted quality control and testing for new application developments. Deployed new features and maintained version control using development interface tools.

Collaborated with executive leadership and stakeholders on a Business Intelligence project, enabling real-time data analysis and metrics visualization. Migrated structured data through queries to a dedicated reporting database instance. Trained end users on Business Intelligence (BI) tools for report generation and data analysis.

Provided IT support for 600+ users nationwide, ensuring smooth operations and troubleshooting system issues. Managed fixed IT assets, including tracking, auditing, decommissioning obsolete equipment, and reporting missing assets. Assisted in data center relocation to a newly constructed corporate building, coordinating the transition plan to minimize production impact and maintain system uptime.

Completed a Master's Degree in Project Management, gaining expertise in project planning, execution, and oversight. Focused on strategic management and leadership within project contexts.

Obtained a Bachelor's degree in Computer Science, covering fundamental concepts and advanced topics in the field. Developed a strong foundation in software development and IT principles.