silous mahachi
@silousmahachi
Experienced retail and customer service leader driving sales, team performance, and exceptional customer experiences.
EswatiniWhat I'm looking for
I am a customer-focused retail and marketing professional with over 15 years' experience in sales, people management, and operations. I combine strong communication, conflict resolution, and customer-retention skills to drive engagement and achieve measurable results.
As a lecturer and consultant I developed and delivered training in marketing, project management and customer service, coached teams, and improved institutional performance metrics, including raising pass rates to 100%. I have hands-on experience designing promotional strategies, evaluating program effectiveness, and managing stakeholder relationships.
I seek to apply my retail, marketing and operational expertise to enhance in-store experiences, mentor staff, and contribute to sales growth in a dynamic retail environment in Eswatini.
Experience
Work history, roles, and key accomplishments
Marketing and Sales Consultant
Independent Consultant
Jan 2014 - Present (12 years 1 month)
Designed and delivered customized customer service and leadership training programs for clients, improving client engagement and enabling tailored sales and promotional strategies.
Business Management Lecturer
CIT College
Jan 2020 - Jan 2025 (5 years)
Developed and delivered marketing, project management and communication courses, improving the institution's pass rate to 100% and mentoring students to achieve measurable performance gains.
Youth Training Coordinator
Youth Programs
Jan 2021 - Jan 2024 (3 years)
Designed and delivered workshops on goal setting and communication, secured resources for disadvantaged youth and significantly increased school attendance through targeted program implementation.
Customer Service Consultant
Compu-teach Business Institute
Jan 2009 - Jan 2013 (4 years)
Managed customer inquiries, resolved complaints to achieve high satisfaction, and oversaw student recruitment and retention efforts contributing to improved enrollment and loyalty.
Education
Degrees, certifications, and relevant coursework
Zimbabwe Open University
Bachelor of Science Honours, Development Studies
Pursuing a Bachelor of Science Honours in Development Studies at Zimbabwe Open University.
Institute of Commercial Management (ICM)
Advanced Diploma, Project Management
2010 - 2011
Completed an Advanced Diploma in Project Management through ICM between 2010 and 2011.
Institute of Administration and Commerce (IAC), Zimbabwe
Diploma, Marketing Management
2005 - 2008
Completed a Diploma in Marketing Management at IAC from 2005 to 2008.
Institute of Administration and Commerce (IAC), Zimbabwe
Diploma, General Management
2005 - 2008
Completed a Diploma in General Management at IAC from 2005 to 2008.
Unknown
Certificate, Business Analysis and Process Management
Completed a Certificate in Business Analysis and Process Management.
Availability
Location
EswatiniAuthorized to work in
Job categories
Skills
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