At Alef Education, I provided technical support to 450+ students, teachers, and administrative staff through phone, email, and remote channels. I diagnosed software, hardware, and user account issues through the service desk ticketing system.
I created and resolved support tickets while maintaining incident and resolution documentation. I also delivered onsite and online user training and worked with the development team to report bugs and enhancement requests.
At Grupo Antolin, I coordinated daily IT operations and technical support for approximately 250 users. I administered Active Directory and Windows Server, and supported computers, printers, and network systems.
I also coordinated infrastructure initiatives, including server migrations and IP telephony implementation, and trained end users on new systems. Earlier, as a Radiologic Technologist at the Ministry of Health and Social Protection, I performed diagnostic imaging using X-ray, CT, and MRI equipment.
