At LNJ Films, I support office and onsite technology operations, troubleshooting computer, software, peripheral, network, and AV equipment faults. I installed, configured, and tested equipment across productions involving 30+ international clients.
At Ubisoft, I investigated employee IT incidents across Windows, macOS, Microsoft 365, hardware, software, printers, VPN, and network connectivity. I also administered Microsoft 365 and Active Directory accounts and permissions.
I progressed from IT Support Intern to IT Support Technician at Ubisoft, preparing workstations, assisting with account setup, and documenting troubleshooting findings. I hold a CompTIA A+ certification and have training in luxury hospitality.
