Sigrid Salazar

Lead the customer service team to optimize operations and improve sales reporting efficiency by implementing automation tools. Provide high-level administrative support to the Project Director, including calendar management and meeting preparation.

Managed and tracked internal approvals for technology projects, prepared sales reports and commercial presentations, and maintained project calendars, deliverable trackers, and timelines in alignment with contract requirements. Drove process improvements and investigated cost savings.

Owned international order fulfillment and order management end to end, coordinated product launches, and prepared KPIs, sales reports, and forecasts. Created, reviewed, and updated Standard Operating Procedures (SOPs) and maintained the document management system.

Assisted customers with preparing and consolidating orders, prepared export documentation, and supported export administration. Coordinated export compliance with the production team and tracked shipments to ensure timely delivery.

Checked orders for configurations, pricing/discounts, Incoterms, and delivery requirements, and processed all customer orders in a timely manner in the ERP. Planned and coordinated orders to ensure deliverables were met and communicated production delays to customers and management.

Maintained accurate records of all import/export transactions for audit and reporting purposes. Ensured adherence to international trade laws, tariffs, and duty requirements.

Owned international order fulfillment and order management end to end, ensuring accurate, compliant execution aligned with commercial objectives and customer requirements. Led execution of logistics and operational plans to meet order fulfillment, service, and profitability expectations.

Owned international order fulfillment and order management end to end, ensuring accurate, compliant execution aligned with commercial objectives and customer requirements. Led execution of logistics and operational plans to meet order fulfillment, service, and profitability expectations.

Provided support, follow-up, and backup to the sales team, confirmed orders and delivery dates to customers, and provided information to management on order history and current orders. Communicated production delays and revised dates to customers and management.

Completed a marketing program at College of DuPage from 2005 to 2006.

Completed a commercial administration program at MASTER Figueres in 1996.

Completed an administrative program at IFP Narcís Monturiol from 1993 to 1995.