YUTING ZHENG

Support onboarding and operational stabilization for a key global FMCG customer within Maersk's Control Tower, coordinating cross-functional activities and serving as subject matter expert for export certification and regulatory processes.

Coordinated end-to-end execution for international customer accounts, acting as a cross-functional interface between customers, Sales, Production, Warehouse, Quality, and Logistics teams. Managed Incoterms, Letters of Credit, and export documentation.

Coordinated international customer activities across commercial administration, logistics, and after-sales service, including import/export operations and technical service projects. Managed trade documentation and supported overseas subsidiaries.

Managed a portfolio of multinational customers including Orange, Vodafone, and Telefónica, coordinating cross-functional stakeholders and monitoring project milestones. Led order review, forecasting, and delivery risk management.

Prepared import and export documents including invoices, packing lists, Bills of Lading, and Certificates of Origin, and coordinated shipment information with customers and internal offices.

Supported English-speaking customers by telephone, email, and chat, resolving enquiries and contributing to service process improvements.

Presented products, built customer relationships, and identified product placement and promotional opportunities in major retail locations.

Master's Degree in Business Strategy, specializing in strategic analysis, competitive strategy, internationalization, and strategic alliances.

Bachelor's Degree in Business English, specializing in international business communication, cross-cultural negotiation, and foreign trade operations.