Sigit Syambudi
@sigitsyambudi
I streamline customer operations, KPI reporting, and digital workflows for growing teams.
IndonesiaWhat I'm looking for
At BPJS Kesehatan, I led daily operations in a high-volume public-service environment, coordinating service quality, workflows, and KPI achievement from 2016 to 2025.
I supervised an eight-member operational team, supported thousands of customers, and coordinated with more than 10 national institutions. I also prepared operational reports, maintained compliance and data confidentiality, and supported 24/7 priority services.
Beyond service delivery, I've translated property-management needs into practical digital workflows for tenants, leases, invoicing, payments, maintenance, reporting, testing, and documentation. I bring structured operations, financial administration, process design, and AI-assisted workflows together to help teams work more effectively.
Experience
Work history, roles, and key accomplishments
Operations & Service Supervisor
BPJS Kesehatan
Jan 2016 - Jan 2025 (9 years)
Led daily operations in a high-volume public-service environment, coordinating service quality, workflows, and KPI achievement. Supervised an 8-member operational team and supported services for thousands of customers while coordinating with 10+ national institutions.
Education
Degrees, certifications, and relevant coursework
STIE MH Thamrin
Bachelor's Degree, Management
Grade: 3.86/4.00
Bachelor's Degree in Management with a GPA of 3.86/4.00.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Portfolio
github.com/sigitsyambudiJob categories
Skills
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