At PT. CONNECTIED INVOASI DIGITAL, I progressed from Helpdesk Coordinator to BusinessAnalyst after improving Helpdesk workflows and operational coordination. I redesigned a workflow affected by manual blast-data errors and developed a Helpdesk system with automated data checks.
In my current BusinessAnalyst work, I analyze operational issues and turn them into practical workflows, working systems, and guidelines. I also develop AI-assisted prototypes, including an HRIS attendance tracker and reporting tools, and coordinate with the development team on further implementation.
At PT. OASIX ARTACIPTANIAGA, I support client-facing business and operational improvement projects. I assess operational issues, document findings, develop reporting systems in Google Sheets, and draft SOPs and other operational documents for client implementation.
At PT. YOYO TECHNOLOGY INDONESIA, I coordinated relationships and operations with SME suppliers and built a dashboard to monitor sales, revenue, losses, and return-to-origin. I redesigned workflows and working guidelines to address high RTO, contributing to its reduction and helping revenue move from negative toward positive in the following months.
