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Sigadam Pravallika

@sigadampravallika

Windows Server Administrator at APTOnline Limited, supporting Windows infrastructure and applications across 10+ government projects.

India

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At APTOnline Limited, I supported Windows Server environments across 10+ government projects, including Active Directory, DNS, DHCP, and Group Policy. I also supported on-premises, AWS, and Azure servers through maintenance, patching, and troubleshooting.

I managed incidents and service requests through ServiceNow and Jira, performed root cause analysis, and monitored Veeam and Commvault backups and restores. My experience also includes application support, server migrations, and Windows Server patch management.

Experience

Work history, roles, and key accomplishments

Associate Engineer – Application Support

APTOnline Limited

Feb 2026 - Jul 2026 (5 months)

Provided L2/L3 support for Windows Server and Active Directory across government projects. Managed patching, backups, and incident resolution via ServiceNow and Jira.

Windows Server Active Directory DNS DHCP GPO WSUS SCCM Veeam Commvault ServiceNow Jira AWS Azure

Resident Engineer – Windows Server & Infrastructure

APTOnline Limited

Sep 2025 - Jan 2026 (4 months)

Administered Windows Server and Domain Controller environments, performed health checks, and supported AWS and Azure VMs. Investigated backup failures and supported restores.

Windows Server Active Directory EC2 Azure VMs Veeam Commvault ServiceNow Jira SSL Load Balancers

Application Support Engineer – L1/L2

APTOnline Limited

Oct 2024 - Aug 2025 (10 months)

Supported government applications by monitoring services and resolving incidents within SLA. Coordinated with multiple teams to restore services.

ServiceNow Jira Incident Management SLA Monitoring Deployment SSL Load Balancers

Resident Engineer Trainee

APTOnline Limited

Jul 2023 - Sep 2024 (1 year 2 months)

Provided desktop and help desk support, including software installation and hardware troubleshooting. Assisted with Windows Server and Active Directory configuration.

Desktop Support Help Desk Windows Server Active Directory DNS DHCP WSUS SCCM