Amir Shaikh
@amirshaikh4
Technical Analyst L2 at Computacenter managing Active Directory, Group Policy, and server patching to support business continuity.
KuwaitWhat I'm looking for
At Computacenter Pvt Ltd, I manage IT support operations and resolve tickets within agreed SLAs. My work includes installing Active Directory Domain Services, managing users and organizational units, and implementing Group Policy.
I also configure DHCP scopes and schedule server patching with Azure Update Manager. Previously, I supported Microsoft applications, user accounts, and desktop and printer issues at Hi Tech Informatics Pvt Ltd and Wipro Pvt Ltd.
Experience
Work history, roles, and key accomplishments
Delivering efficient IT support through incident management, service desk operations, and asset management. Installing and managing Active Directory, Group Policy, DHCP, and Azure Update Manager.
Technical Support Analyst
Hi Tech Informatics Pvt Ltd
Jan 2022 - Nov 2022 (10 months)
Provided high-quality customer service on inbound and outbound calls, troubleshooting Microsoft applications and resolving first-line-fix incidents. Managed Active Directory user accounts and maintained SLA for incident management.
Coordinated with different lines of services with SLA and managed service desk using ticketing tools. Installed operating systems and in-house applications, troubleshot hardware, and handled customer queries.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Science, Computer Science
2017 - 2022
Bachelor of Science in Computer Science from the University of Mumbai, completed in 2022.
High School C.B.S.E
High School Diploma, Science
2014 - 2016
Completed high school education with a focus on Science from 2014 to 2016.
Attari Classes
Windows Server Hybrid Course, Windows Server
Completed a Windows Server Hybrid course from Attari Classes.
Tech stack
Software and tools used professionally
Availability
Location
KuwaitAuthorized to work in
IndiaSalary expectations
Social media
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