Atharva More
@atharvamore
IT infrastructure professional specializing in Windows Server administration, Active Directory, and virtualization support.
What I'm looking for
I’m a dedicated IT infrastructure professional with 3+ years of experience supporting Windows Server environments and enterprise authentication services. I focus on maintaining secure, reliable, and efficient server infrastructures while continuously improving my technical skills.
I specialize in Windows Server administration (2008R2 through 2022), including Active Directory, DNS, DHCP, OU management, Group Policy Objects, and file/print services. I’ve handled installation, configuration, troubleshooting, and ongoing maintenance, with a strong emphasis on monitoring, event log review, and performance awareness.
In my recent roles, I’ve managed incident resolution within SLA timelines by monitoring server health, responding to alerts, and performing first-level troubleshooting. I regularly support user account lifecycle tasks (creation, modification, password resets, unlocks, de-provisioning) and manage access permissions for shared folders, applications, printers, and security/distribution groups.
I also bring practical virtualization and security capability, including VMware vSphere/ESXi and Hyper-V (basic), along with BitLocker and Azure AD concepts like SSPR password reset procedures. I’m comfortable using ServiceNow and ITIL-aligned ticketing workflows, and I collaborate effectively with cross-functional IT teams to resolve complex issues by escalating to L2/L3 when needed.
Experience
Work history, roles, and key accomplishments
IT Analyst
Elevance Systems
May 2024 - Present (2 years 2 months)
Provided IT support for Windows Server environments by monitoring server health, responding to alerts, and resolving incidents within SLA timelines. Performed Active Directory administration (users, groups, access, password resets/unlocks) and managed core services (AD, DNS, DHCP, GPO) while documenting changes and incidents in ServiceNow.
Technical Support Advisor
Concentrix
May 2023 - May 2024 (1 year)
Delivered Level 1 technical support for Windows Server environments by monitoring server availability and resolving incidents within SLA timelines. Troubleshot Windows Server/Active Directory/DNS/DHCP/GPO issues, supported patching coordination, handled file and print server incidents, and maintained incident documentation in ServiceNow.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Master of Science, Computer Applications
Grade: 70%
Completed an M.Sc. in Computer Applications at Pune University, graduating in May 2025 with 70%.
Savitribai Phule Pune University
Bachelor of Science, Computer Science
Grade: 80%
Completed a B.Sc. in Computer Science at Pune University, graduating in August 2022 with 80%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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