Open to opportunities

Sierra Coleman

@sierracoleman

Message

I am an experienced data entry and client service professional, accurate and compliance-focused.

United States

Message

What I'm looking for

I seek remote or hybrid roles using 15+ years of data-entry and client-service experience, prioritizing accuracy, audit-readiness, HIPPA compliance, high-volume call handling, and a supportive team with clear processes and growth opportunities.

I am a top-performing data entry clerk and client service representative with over 15 years of experience delivering accurate, efficient support. I focus on working quickly while maintaining strong attention to detail.

I have experience in audit readiness from multiple agencies dealing with health insurance and training in HIPPA confidentiality. I have supported high-volume inbound/outbound call environments, assisting with Medicaid enrollment and state benefits, and filing claims including fraud and adult/child abuse reports.

I am proficient in MS Word, MS Excel, PowerPoint, Lotus Notes, Produce Pro, CARES, CSES, OHEP, MMIS and Salesforce, and type over 40 WPM. I am comfortable with remote/WFH arrangements and seek roles where I can apply my client-service, data-entry and QA skills to support operations and compliance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Maximus

Feb 2020 - Nov 2020 (9 months)

Responded to Medicaid phone inquiries, assisted callers with completing online applications, processed daily client cases, and reported issues while maintaining up-to-date regulatory knowledge.

Customer Service Data Entry Call Center Operations MS Excel Salesforce Case Management

Client Service Representative

Jason Pharmaceuticals

May 2017 - Jan 2019 (1 year 8 months)

Handled 30–80 inbound calls daily, processed returns and orders, enrolled clients in company programs, created accounts/orders, and communicated company policy to clients.

Customer Service Order Processing Account Creation Returns Processing Client Enrollment Salesforce

CSR Agent

ICF

Jan 2016 - Jan 2017 (1 year)

Handled 70–80 inbound calls per day, assisted customers applying for state benefits and enrolling in healthcare, and filed claims related to fraud and adult/child abuse.

Customer Service Claims Medical Terminology Data Entry