Sierra Coleman
@sierracoleman
I am an experienced data entry and client service professional, accurate and compliance-focused.
United StatesWhat I'm looking for
I am a top-performing data entry clerk and client service representative with over 15 years of experience delivering accurate, efficient support. I focus on working quickly while maintaining strong attention to detail.
I have experience in audit readiness from multiple agencies dealing with health insurance and training in HIPPA confidentiality. I have supported high-volume inbound/outbound call environments, assisting with Medicaid enrollment and state benefits, and filing claims including fraud and adult/child abuse reports.
I am proficient in MS Word, MS Excel, PowerPoint, Lotus Notes, Produce Pro, CARES, CSES, OHEP, MMIS and Salesforce, and type over 40 WPM. I am comfortable with remote/WFH arrangements and seek roles where I can apply my client-service, data-entry and QA skills to support operations and compliance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Maximus
Feb 2020 - Nov 2020 (9 months)
Responded to Medicaid phone inquiries, assisted callers with completing online applications, processed daily client cases, and reported issues while maintaining up-to-date regulatory knowledge.
Client Service Representative
Jason Pharmaceuticals
May 2017 - Jan 2019 (1 year 8 months)
Handled 30–80 inbound calls daily, processed returns and orders, enrolled clients in company programs, created accounts/orders, and communicated company policy to clients.
CSR Agent
ICF
Jan 2016 - Jan 2017 (1 year)
Handled 70–80 inbound calls per day, assisted customers applying for state benefits and enrolling in healthcare, and filed claims related to fraud and adult/child abuse.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Maryland Global Campus
Criminal Justice / Forensic Science
2025 -
Pursuing studies in Criminal Justice and Forensic Science at the University of Maryland Global Campus from 01/2025 to 02/2027.
UCUniversity of Maryland Global Campus
Associate Degree, Criminal Justice
2020 - 2022
Completed an Associate Degree in Criminal Justice at the University of Maryland Global Campus from 02/2020 to 06/2022.
UPUniversity of Phoenix
Criminal Justice / Forensic Science
2020 - 2021
Completed coursework in Criminal Justice and Forensic Science online at the University of Phoenix from 04/2020 to 03/2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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