Sid Taylor

Built an end-to-end autonomous AI content pipeline using Claude API and n8n, implementing a batch Vision QA system that reduced ~199 per-keyframe quality checks to ~10 batch calls with weighted defect scoring. Implemented automated quality gates and human-in-the-loop workflows to flag anomalies for expert review across thousands of generated assets.

Architect and build autonomous AI systems, including an end-to-end AI content pipeline with automated quality gates and human-in-the-loop review workflows. Implemented batch QA using Claude Vision API that reduced per-item checks from ~199 to ~10 calls while maintaining rubric-based defect scoring and triage.

I was in charge of ensuring the Retention department had all the necessary tools, knowledge and experience to effectively perform at their roles

Led quality assurance and compliance operations for the retention and loyalty team, building QC programs, running systematic audits, and reporting against regulatory and internal benchmarks. Designed onboarding induction (4–8 weeks), created rubric-based assessment frameworks, and maintained 100% adherence to operational and compliance requirements under LICOP.

Led quality assurance and compliance operations for a retention and loyalty team by building QC programs, conducting systematic audits, and reporting performance against regulatory and internal quality benchmarks. Designed 4–8 week onboarding induction programs and maintained comprehensive QC/compliance documentation to ensure 100% adherence to LICOP authority levels and operational guidelines.

Managed high-volume inbound retention calls across an insurance product suite, exceeding loyalty and retention targets through personalised, compliant engagement. Analysed call data and customer feedback to identify service pain points, implement process improvements, and reduce average resolution times.

Managed high-volume inbound retention calls across an insurance product suite, exceeding loyalty and retention targets through personalised engagement and compliant general advice. Drove service improvements by analysing call data and customer feedback, streamlining call handling processes, and coaching teammates on complex product and compliance requirements.

Promoted to Team Leader within six months and led coaching for a team of sales consultants via daily huddles, live coaching, and structured feedback sessions. Analysed conversion and performance data to identify skill gaps and improved pipeline execution from prospecting through close.

Promoted to team leader within six months and led, coached, and developed sales consultants through daily huddles, live coaching, and structured feedback to improve close rates and team performance. Managed the end-to-end sales pipeline and used conversion and performance metrics to identify skill gaps and deliver targeted coaching interventions.

Sold life, trauma, and income protection insurance across cold and warm lead channels, achieving top 3 national ranking for four consecutive months through high conversion performance. Managed the full sales lifecycle with compliant general advice under ASIC regulatory guidelines and maintained accurate documentation aligned to quality benchmarks.

Sold life, trauma, and income protection insurance across cold and warm lead channels, ranking top 3 nationally for four consecutive months. Managed the full sales lifecycle with compliant needs identification, policy issuance, and documentation aligned to ASIC regulatory requirements.

Operated as a 111 emergency call-taker on New Zealand’s national emergency telecommunications network, triaging high-volume calls and coordinating dispatch across police, fire, and ambulance services. Applied strict operational protocols to assess and prioritise incidents accurately and quickly while maintaining clear communication with distressed callers under high pressure.

Operated as a 111 emergency call-taker, triaging high-volume calls and coordinating dispatch across police, fire, and ambulance services. Applied strict operational protocols to prioritise incidents in real time while maintaining composure with distressed callers and meeting emergency telecommunications compliance standards.

Worked as a sole-commission sales consultant across multiple categories, including charitable fundraising, newspaper subscriptions, energy brokering, internet brokering, and fibre optic upgrades. Built and managed an independent prospecting-to-close pipeline with full personal accountability for income outcomes and delivered persuasive objection handling and rapport-building through sustained high-volume face-to-face engagement.

Worked as a sole-commission sales consultant across multiple product categories, building and managing an independent prospecting-to-close pipeline without a base salary. Developed fast product knowledge, delivered persuasive pitch frameworks across diverse customer segments, and strengthened objection handling and rapport through sustained face-to-face engagement.

Measured, cut, and installed carpet and related materials across residential and commercial sites to specification and client timelines. Managed site preparation and subfloor assessment, ensuring consistent workmanship quality and finishing standards.

Measured, cut, and installed carpet, underlay, and related materials across residential and commercial sites to client timelines and specifications. Managed site preparation, subfloor assessment, and material handling to maintain consistent workmanship and finish quality within a small team environment.

Performed comprehensive cleaning and maintenance operations across accommodation units, communal facilities, and outdoor recreational areas in a seasonal holiday park. Managed daily peak-season cleaning schedules while maintaining consistent presentation standards across a high-turnover environment.

Performed comprehensive cleaning and maintenance across a busy seasonal holiday park, supporting accommodation units and communal facilities. Managed daily cleaning schedules during peak periods while maintaining consistent presentation standards in a high-turnover environment.

Supported daily cafe setup and breakdown, including equipment preparation, preparing service-area spaces, and end-of-day cleaning and closure procedures. Maintained a clean, organised workspace to support smooth daily operations in a customer-facing environment.

Supported daily café setup and breakdown, including equipment preparation, service-area maintenance, and end-of-day cleaning. Maintained an organised, clean workspace to support smooth daily operations and a strong customer-facing environment.