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Toly N

@tolyn

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Integration Specialist at DecoMust who launched a Shopify storefront and improved organic traffic by 30%+.

Canada

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At DecoMust, I launched and configured a Shopify storefront and backend systems, and improved organic traffic by 30%+ through technical optimization.

At Investigator911, I led client onboarding and documentation workflows, reduced processing time by 20%, and maintained 95%+ client satisfaction. I’ve also supported SaaS platforms, CRM systems, and e-commerce environments through onboarding, configuration, and troubleshooting.

Experience

Work history, roles, and key accomplishments

Client Support & Operations Coordinator

Investigator911

Jan 2024 - Jan 2025 (1 year)

Managed 50+ daily client inquiries across phone and email. Led client onboarding and documentation workflows, reduced processing time by 20% through structured optimization, and maintained 95%+ client satisfaction.

client support Onboarding Documentation Process Optimization Communication Skills

E-Commerce & Systems Specialist

DecoMust

Jan 2022 - Jan 2024 (2 years)

Launched and configured Shopify storefront and backend systems. Optimized marketplace listings across major platforms and improved organic traffic by 30%+ via technical optimization.

Shopify Ecommerce Marketplace Optimization SEO Technical Configuration

Data & App Support Specialist

Parkopedia

Jan 2020 - Jan 2022 (2 years)

Validated real-time location data for 10,000+ app users. Submitted structured bug reports to dev teams and improved platform reliability through UX troubleshooting.

Data Validation Bug Reporting UI UX Troubleshooting App Support

Sales Executive & Systems Coordinator

JDS Media

Jan 2025 - Present (1 year 9 months)

Closed $20K+ in contracts through consultative solution-based selling. Configured CRM pipelines and automated follow-up workflows, and handled technical inquiries related to ad platforms and integrations.

CRM Configuration Salesforce HubSpot Sales Technical Support Analytics Workflow Automation