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Sidhartha Maharatha

@sidharthamaharatha

IT infrastructure professional at TVS Electronics Limited, supporting ITC Foods’ 200+ users and coordinating network connectivity.

India

Message

At TVS Electronics Limited, deployed at ITC Foods Limited, I provide Tier 1 and Tier 2 support for 200+ users and troubleshoot network connectivity issues. I also coordinate with vendors and carriers on leased-line installation, LAN provisioning, and connectivity restoration.

I administer Active Directory access and support Microsoft 365 tools including Outlook, Teams, and OneDrive. My earlier roles at Precision Informatics Private Limited, CMS IT Services, and Associate Ujjala Corporate Private Limited included remote system support, infrastructure troubleshooting, and incident handling.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer

Current

TVS Electronics Limited

Jul 2023 - Present (3 years 3 months)

Provide Tier 1/Tier 2 support to 200+ users, manage incidents in ServiceNow, troubleshoot network issues, coordinate with vendors and ISPs, prepare annual IT budget, and administer Active Directory.

ServiceNow ITIL Active Directory Microsoft 365 TCP IP DNS DHCP VPN LAN WAN UltraVNC Vendor coordination SLA Management IT Asset Management Budgeting

System Engineer

Precision Informatics Private Limited

May 2023 - Jul 2023 (2 months)

Delivered remote system installation, configuration, and deployment support across 50+ client environments, resolved hardware and connectivity issues, and supported backup and disaster-recovery processes.

Remote Support System Administration Troubleshooting Backup Disaster Recovery SLA Management

IT Consultant – IT Infrastructure Support

CMS IT Services

Feb 2022 - Jul 2022 (5 months)

Provided remote IT infrastructure support for 15+ client accounts, including network support, system administration, and connectivity troubleshooting, and coordinated with cross-functional teams on preventive maintenance.

Network Support System Administration Troubleshooting Preventive Maintenance Customer Satisfaction

IT Support Engineer

Associate Ujjala Corporate Private Limited

Dec 2019 - Feb 2022 (2 years 2 months)

Delivered voice and remote IT support for 100+ users, including hardware repair, OS installation, software configuration, and network troubleshooting, and managed ticket handling and root-cause analysis.

Hardware Repair OS Installation Software Configuration Network Troubleshooting Ticket Management Root Cause Analysis Remote Administration