At Amazon, I reviewed policy-misuse cases in Concession Abuse Prevention, handling up to 150 cases a day and documenting decisions for audit and precedent. I maintained 91–92% CSAT and escalated recurring misuse patterns that contributed to a 40% reduction in repeat cases.
In my earlier Amazon role, I resolved refunds, damaged-item claims, and delayed deliveries for UK customers across email, chat, and calls. I maintained 85–86% CSAT and independently managed blended queues after cross-skill training.
Through case studies, I’m building my analytical skills. In my Cyclistic bike-share analysis, I used BigQuery SQL to examine 5.7M+ rows and recommended weekend conversion campaigns at top stations.
I also analyzed UAE e-commerce revenue and developed a luxury retail market-entry recommendation using SQL and market-sizing frameworks. I’m pursuing an online BCA at Manipal University Jaipur alongside the McKinsey Forward Program and Google Data Analytics Professional Certificate.
