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Siddhesh Satpute

@siddheshsatpute

ERP & Technical Support Executive with global client exposure. Experienced in QHSE, SQL, Azure DevOps, and ensuring SLA compliance.

India

Message

What I'm looking for

I seek a technical support role where I can apply ERP and incident management skills, work with cross-functional teams, and grow in cloud and release management while delivering high SLA-driven client support.

I am a Technical Support Executive with hands-on experience providing ERP application support and technical assistance to global shipping clients, focusing on QHSE module management and SLA-driven ticket resolution.

I have executed resolution for 100+ end-user requests with a 95% SLA compliance rate, performed troubleshooting and incident management, produced detailed debugging reports in Azure DevOps, and supported release management and post-release testing.

I excel in root cause analysis, clear client communication with international stakeholders, and collaboration with development and QA teams to reduce recurring issues and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Technical Support Executive

Jibe Data Analytics Services Pvt. Ltd.

Feb 2025 - Aug 2025 (6 months)

Provided ERP and technical support for global shipping clients, specializing in QHSE module support; resolved 100+ tickets with 95% SLA compliance and improved incident handling through root cause analysis and coordinated fixes.