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Akash Bhalerao

@akashbhalerao

Process Specialist at Infosys BPM who reviewed title insurance documents, conducted quality audits, and prepared operational reports.

India

Message

At Infosys BPM, I supported title insurance operations by reviewing documents such as Title Reports, Closing Protection Letters, and wiring instructions for verification.

I monitored quality control measures to help ensure adherence to operational standards and compliance requirements. I also conducted audits and prepared daily reports.

I updated Power BI and MIS, handled queries for associates, and helped resolve process-related issues.

I developed training materials to support onboarding and knowledge transfer for new team members. My work in mortgage operations was recognized with the Highflyer Award in 2023 and the Apex Award in 2025.

Experience

Work history, roles, and key accomplishments

Process Specialist

Infosys BPM

Feb 2021 - Apr 2026 (5 years 2 months)

Prioritized and organized tasks to efficiently accomplish service goals. Reviewed documents such as Title Report, Closing Protection Letter, Wiring Instructions, E&O Policy, Fidelity Bond, and Chain of Title for verification. Developed training materials and monitored quality control measures to ensure compliance.