Imlinaro User

I am an accomplished Mortgage Professional with over 10 years of progressive experience in claims processing, loss mitigation, and customer operations. My expertise spans across FHA, VA, FNMA, and FHLMC claims, where I have consistently exceeded service level agreements and quality expectations. I am adept at quality control, root cause analysis, and developing standard operating procedures that enhance operational efficiency.

In my current role as Team Lead at Moder Solutions LLC, I manage a high-performing team of 21 Senior Associates and Analysts. I oversee daily operations, ensuring compliance with service level agreements while fostering a culture of continuous improvement. My leadership has resulted in successful promotions within my team and enhanced client satisfaction through effective communication and process enhancements.

Throughout my career, I have been recognized for my ability to mentor and develop talent, as well as for my contributions to process improvements that have led to significant reductions in unclaimed reimbursements. I am passionate about driving performance and delivering exceptional results in the mortgage industry.