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Imlinaro User

@imlinarouser

Accomplished mortgage professional with over 10 years of experience.

India
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What I'm looking for

I am looking for a role that values leadership and offers opportunities for professional growth.

I am an accomplished Mortgage Professional with over 10 years of progressive experience in claims processing, loss mitigation, and customer operations. My expertise spans across FHA, VA, FNMA, and FHLMC claims, where I have consistently exceeded service level agreements and quality expectations. I am adept at quality control, root cause analysis, and developing standard operating procedures that enhance operational efficiency.

In my current role as Team Lead at Moder Solutions LLC, I manage a high-performing team of 21 Senior Associates and Analysts. I oversee daily operations, ensuring compliance with service level agreements while fostering a culture of continuous improvement. My leadership has resulted in successful promotions within my team and enhanced client satisfaction through effective communication and process enhancements.

Throughout my career, I have been recognized for my ability to mentor and develop talent, as well as for my contributions to process improvements that have led to significant reductions in unclaimed reimbursements. I am passionate about driving performance and delivering exceptional results in the mortgage industry.

Experience

Work history, roles, and key accomplishments

ML
Current

Team Lead

Moder Solutions LLC

Oct 2023 - Present (1 year 9 months)

Managed a team of 21 Senior Associates and Analysts in mortgage claims and loss mitigation. Ensured compliance with service level agreements and conducted quality audits. Led root cause analysis initiatives and mentored team members for leadership readiness. Developed training materials and collaborated with clients on process enhancements.

Education

Degrees, certifications, and relevant coursework

PC

People’s College

Bachelor of Arts, General Studies

Tech stack

Software and tools used professionally

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Imlinaro User - Team Lead - Moder Solutions LLC | Himalayas