Siddharth Negi

I’m an IT support professional targeting Microsoft Intune L1/L2 and Azure Cloud Support roles, with hands-on experience across Intune MDM/MAM and Microsoft 365 administration. I focus on secure endpoint management, clean provisioning, and practical troubleshooting that keeps operations within SLA and KPI expectations.

With an M.S. in Artificial Intelligence and Data Science from Bournemouth University, I combine structured problem-solving with cloud-first support skills. I’ve worked through real-world support workflows—logging, triaging, escalating, and resolving end-to-end while maintaining resolution quality and response-time targets.

My projects strengthen my ability to support and troubleshoot: I built an Intune + Azure AD home lab to enroll Windows 11 and Android devices, enforce compliance (BitLocker, Defender, OS version checks), and implement Conditional Access with MFA and SSPR. I also created an Azure cloud monitoring and access management simulation using Azure Monitor metrics/alerts, RBAC role assignments, and Activity Logs for access-issue diagnosis.

From customer service to L1 helpdesk operations, I stay consistent under pressure and communicate clearly to non-technical users. I’m currently working toward AZ-900 and expanding my cloud readiness through AWS and other relevant certifications, so I can deliver reliable Microsoft 365, Intune, and Azure support.