MANUJ MALHOTRA
@manujmalhotra
I manage Microsoft 365, Intune, and endpoint support while improving SLA-driven helpdesk operations.
IndiaWhat I'm looking for
I've supported enterprise users at Crane Worldwide Logistics through Microsoft 365, Intune, Entra ID, Exchange Online, Windows Autopilot, and Windows endpoint management. I provision and deploy devices, manage access and mailboxes, deploy applications and compliance policies, and resolve L1/L2 support issues.
Previously, I supervised offshore support operations at Oceaneering International, leading and training a 10-member helpdesk team. I coordinated escalations, monitored service performance, and improved support processes to reduce incident resolution time by 20%.
Across helpdesk, desktop support, and IT service delivery roles, I've managed SLA-driven tickets, end-user onboarding, infrastructure troubleshooting, reporting, and technical training. I've also reduced average IT ticket resolution time by 25% through streamlined workflows and improved troubleshooting.
Experience
Work history, roles, and key accomplishments
Helpdesk Support Specialist
Crane Worldwide Logistics
Jun 2022 - Jun 2026 (4 years)
Provided Level 1/2 technical support for hardware, software, Microsoft 365, and network issues. Managed Windows device provisioning and deployment using Microsoft Intune, including enrollment, configuration, and policy assignment.
Education
Degrees, certifications, and relevant coursework
Kurukshetra University
Master of Science, Information Technology
Master of Science in Information Technology from Kurukshetra University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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