Ishika S
@ishikas
I deliver L1.5–L2 EUC, Microsoft 365, Azure, and ITSM support for enterprise users.
IndiaWhat I'm looking for
I provide L1.5–L2 End User Computing support for enterprise users, resolving hardware, software, access, and application-related issues.
I manage incidents and service requests in ServiceNow while delivering Microsoft 365 and Teams support, assessing service impact, coordinating escalations, and keeping users informed. I also monitor device and service health through LogicMonitor, SolarWinds, Azure Monitoring, and Microsoft 365 Service Health.
I've been regularly ranked among top scorers and featured in the company magazine for 8+ months, with multiple client and end-user appreciations for responsiveness, service quality, and issue ownership.
Experience
Work history, roles, and key accomplishments
ITSM / EUC / Microsoft 365 Support
Current Company
Provided L1.5–L2 End User Computing support for enterprise users, resolving hardware, software, access, and application issues. Managed incidents and service requests through ServiceNow, tracked SLA/KPI objectives, and coordinated with resolver groups for end-to-end resolution.
Associate Trainee
Supported technical and service operations, followed defined processes, and assisted with issue resolution to build foundational experience in IT support and service management.
Education
Degrees, certifications, and relevant coursework
Ishika hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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