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Siddharth Jayan

@siddharthjayan

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Customer Support Associate at Concentrix who handled Gap order, returns, and refund inquiries across chat and voice.

India

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At Concentrix, I handled customer interactions for Gap Inc., answering questions about orders, returns, refunds, and products. I supported customers over chat and voice and used CRM platforms for order tracking, cancellations, and escalations.

At TechBeliverTechnologies (Khiladi Adda), I onboarded Malayalam-speaking users to the gaming app and provided first-level app support. I also assisted with recruitment follow-ups, candidate engagement, employee data, and onboarding formalities.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Associate

Concentrix

Aug 2025 - Feb 2026 (6 months)

Managed inbound customer interactions for Gap Inc., addressing queries related to orders, returns, refunds, and product information. Delivered prompt and accurate resolutions while maintaining high customer satisfaction standards.

Customer Support CRM Order Management Escalation Management Communication Skills Quality Assurance

Telecaller Executive & HR Intern

TechBeliver Technologies

Jan 2025 - Jul 2025 (6 months)

Onboarded Malayalam-speaking users to the gaming app through outbound calling and handled first-level app support. Assisted the HR team with recruitment processes, follow-ups, and employee data management.

Outbound Calling User Onboarding App Support Recruitment HR Operations Employee Engagement