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Vignesh Jayaram Venkatachalam

@vigneshjayaramvenkat

Customer support professional at CONCENTRIX TECHNOLOGIES PVT LTD who handled order management, product operations, and customer escalations.

India

Message

At CONCENTRIX TECHNOLOGIES PVT LTD, I managed customer and business requests in order management and product operations, reviewing order details and resolving discrepancies. I also coordinated with Sales, Finance, Product, and Operations teams on customer-impacting issues and escalations.

I previously supported customers by email and chat at CONCENTRIX TECHNOLOGIES PVT LTD, [24]7.AI, BANGALORE, and AMAZON DEVELOPMENT CENTER. At BYJU'S THINK AND LEARN PVT LTD, I spoke with prospective customers about educational solutions and supported follow-ups.

Experience

Work history, roles, and key accomplishments

Senior Representative – Order Management & Product Operations

Concentrix Technologies Pvt Ltd

Sep 2021 - Jun 2026 (4 years 9 months)

Managed customer and business requests, ensuring accuracy and timely resolution. Reviewed order information and coordinated with internal teams to resolve issues and escalations.

Order Management Customer Query Resolution SLA Management Quality Checks Data Entry Excel ERP Escalation Management Teamwork

Senior Representative – Operations, Email Support

Concentrix Technologies Pvt Ltd

Mar 2021 - Sep 2021 (6 months)

Provided email-based customer support for US Walmart customers, resolving complaints, order issues, and account concerns. Maintained accurate case information and met response-time and quality metrics.

Email Support Customer Service Complaint Resolution Order support Account Support Written Communication SLA Management Quality Assurance

Business Development Associate

Byju's Think and Learn Pvt Ltd

Aug 2020 - Feb 2021 (6 months)

Communicated with prospective customers to understand requirements and recommend educational solutions. Built customer relationships and managed interactions toward performance targets.

Customer Relationship Management Sales Communication Skills Follow up Lead Generation

Business Development Trainee

Byju's Think and Learn Pvt Ltd

Jun 2020 - Aug 2020 (2 months)

Assisted senior team members with customer interactions and lead-generation activities. Supported customer follow-ups and developed communication and customer-handling skills.

Communication Skills Customer Interaction Lead Generation Follow up Teamwork

Sales Advisor – Chat Support

[24]7.AI

May 2019 - May 2020 (1 year)

Provided real-time customer support through chat, handling multiple interactions while maintaining service quality. Identified customer requirements and recommended suitable solutions.

Live Chat Customer Service Written Communication Sales Conversion Multitasking Problem Solving

Customer Support Associate – Email Support

Amazon Development Center

Apr 2018 - Dec 2018 (8 months)

Provided email-based customer support for Amazon India customers, handling questions, complaints, order issues, and account concerns. Investigated issues and provided resolutions through written communication.

Email Support Customer Service Complaint Resolution Order support Account Support Written Communication SLA Management