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Anu User

@anuuser8

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I coordinate ICT service delivery, telecom provisioning, and SLA performance across complex multi-vendor environments.

Australia

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What I'm looking for

I'm looking for ICT service delivery or project coordination work where I can manage provisioning, vendor dependencies, service transition, SLA performance, and operational readiness across enterprise IT and telecommunications environments.

I've delivered end-to-end ICT, telecommunications, VoIP, and internet provisioning at Telair, coordinating enterprise onboarding across Telstra, NBN, Optus, TPG, and Vocus.

I manage high-volume service operations, resolving 25+ daily Zendesk tickets and improving SLA performance from 75% to 95% through structured escalation handling and workflow visibility.

At Greenlight Worldwide, I coordinated three concurrent ICT delivery projects, maintained RAID registers, supported service transition, and reduced delivery costs by approximately 10% by managing schedule slippage and multi-vendor dependencies.

My background also includes L1/L2 IT support at AUP IT, covering Windows, macOS, VoIP, network connectivity, user onboarding, endpoint configuration, and end-user training.

Experience

Work history, roles, and key accomplishments

Service Delivery Coordinator

Telair

Apr 2025 - May 2026 (1 year 1 month)

Delivered end-to-end ICT, telecommunications, VoIP, and internet service provisioning for enterprise customers. Managed 25+ daily service tickets via Zendesk and improved SLA performance from 75% to 95%.