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Sibel Kalem

@sibelkalem

Customer service professional at Northern Health and Watergardens who supported patient admissions and resolved customer issues.

Germany

Message

What I'm looking for

I want to continue following my passion, make a difference day by day, and focus on personal and professional growth.

At Northern Health, I maintained patient and ward information in i.PM and completed admission and discharge paperwork. I also coordinated transport and prepared records for patient transfers.

At Watergardens, managed by QIC Global Real Estate, I supported concierge operations through reception, administrative work, complaints resolution and gift card processing.

I participated in marketing research strategies and presented results, and assisted with promotional communications. I also worked with the retail team to identify customer-experience problems, including improving accessibility for patrons with disabilities.

At Woolworths Watergardens South, I provided customer service, handled complaints and managed the mailbox. I’m looking to continue following my passion and make a difference day by day while focusing on personal and professional growth.

Experience

Work history, roles, and key accomplishments

Ward Clerk

Northern Health

Jan 2022 - Jun 2025 (3 years 5 months)

Managed patient admissions, maintained the i.PM system, coordinated transport services, and prepared healthcare records for transfers and discharges.

Patient Admissions

IPM

Data Entry Coordination Healthcare Administration

Concierge Officer

QIC Global Real Estate

Nov 2021 - Jun 2025 (3 years 7 months)

Provided consistent customer service and administrative support at Watergardens, handling reception, complaints, gift card processing, and marketing assistance. Liaised with stakeholders and supported security with incident reporting and after-hours communications.

Customer Service Reception Administration Marketing Support Complaint Resolution

Gift Card Coupon Processing

Cash Handling Incident Reporting Stakeholder Liaison Inbox Management Microsoft Word Excel PowerPoint Outlook

Cleaner

Assetlink Integrated Services

Jan 2018 - Jun 2025 (7 years 5 months)

Performed supervising and detail cleaning of amenities at Watergardens.

Cleaning Supervision

Customer Service Representative

Woolworths

Jul 2012 - May 2017 (4 years 10 months)

Delivered excellent customer service in a fast-paced environment, handled complaints, performed supervisor duties, and managed mailbox and ad-hoc tasks.

Customer Service Complaint Resolution Supervision

Mailbox Management