Open to opportunities

shyam Reddyy

@shyamreddyy

Message

I improve fintech customer retention through high-volume support, CRM workflows, and proactive communication.

India

Message

What I'm looking for

I'm looking for a customer operations, CRM, or customer success role where I can improve response workflows, strengthen retention through personalized communication, and work cross-functionally to resolve recurring customer and product issues.

At Chase Alpha Technologies, I support customers using the Richie Stock Options App across phone, CRM, and digital channels, handling 25–50 queries daily for retail and high-net-worth clients.

I've improved customer experience by redesigning Zoho CRM ticket prioritization, follow-up, and escalation workflows, reducing average response time by 89% from 24 hours to under four hours. I manage onboarding, account updates, KYC follow-ups, post-sale communication, and complaint resolution while maintaining accurate, traceable CRM records.

I use customer history, prior cases, and recurring behavior patterns to provide more personalized responses and identify process improvements. I also document technical issues with reproduction steps, screenshots, and recordings to coordinate effectively with engineering and operations teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive / Zoho CRM Executive

Current

Chase Alpha Technologies Pvt Ltd

Jun 2024 - Present (2 years 2 months)

Engaged 500+ customers through support interactions across phone, CRM, and digital channels, handling 25-50 queries daily. Reduced average response time by 83% by redesigning Zoho CRM ticket prioritization and escalation workflows.