Shyam R

I’m a highly results-driven, analytical professional with over 6 years of progressive experience in Program Management and Product Operations across FinTech and E-commerce.

As a SeniorAssociate-Programmanagement at Jupiter Money, I execute critical projects within timelines, lead stakeholder management, and align cross-functional teams to implement programs smoothly. I also run credit cards marketing campaigns by coordinating with the marketing and content teams, including working closely with banks and internal teams to produce actionable tasking.

At Razorpay, I worked as a ProductOpsSpecialist supporting day-to-day operations in the Fees team. I led teams through fee discount configurations during ART events and Prime Day festivals, ensured high accuracy in waivers to sellers, and performed business process analysis, product validations, and business monitoring to improve product capabilities and process flows.

Previously at Amazon as a CatalogAnalyst, I managed the Aggregate Settings Defects process by regulating queues and reducing defect rates through effective root cause analysis using Amazon tools. I strengthened end-to-end catalog fixes by collaborating across vendor management, retail, and stakeholders, and I earned an Amazon GEMAward for my impact.