Shuyel Ahmed
@shuyelahmed
Service Desk Analyst at SA Custom PCs, resolving customer hardware and software faults across about 40 repairs and upgrades.
United KingdomWhat I'm looking for
At SA Custom PCs, I’ve completed about 40 repairs and upgrades, including SSD and RAM upgrades, clean Windows installs, and virus removal.
I resolve customer faults and requests by telephone and video call, and log and track each fix in a spreadsheet. When I diagnosed a faulty RAM stick by testing parts one by one, I fixed it in 2 days and earned a 5-star review.
At Salesforce, I completed introductory Trailhead modules in CRM, Sales Cloud, and Service Cloud, including logging customer cases. I also completed Foundations of Security through Google and Data Analytics through Barclays.
My customer-facing work has included serving as the first point of contact for 200+ customers a day as a Sales Associate, and processing orders and payments at Ghost Burgers. I’m seeking a 1st line Service Desk Analyst role.
Experience
Work history, roles, and key accomplishments
Founder
SA Custom PCs
Jan 2023 - Present (3 years 10 months)
Completed about 40 repairs and upgrades, including SSD and RAM upgrades, clean Windows installs and virus removal. Resolved customer faults and requests by telephone and video call, logging and tracking each fix in a spreadsheet.
Sales Associate
Event Merchandising
Oct 2025 - Aug 2026 (10 months)
Served as the first point of contact for 200+ customers a day, keeping every visit friendly and engaging.
Completed introductory Trailhead modules in CRM, Sales Cloud, and Service Cloud, including logging customer cases.
Front of House Staff
Ghost Burgers
Jul 2025 - Oct 2025 (3 months)
Processed 100+ orders a shift at 99% accuracy and £2,000+ weekly payments at 100% accuracy.
Solved 5+ scenario-based business challenges, applying analytical, numerical and problem-solving skills to real-world cases.
Education
Degrees, certifications, and relevant coursework
Newham Sixth Form College
BTEC Level 3 National Extended Diploma, Information Technologies
2023 - 2025
Grade: DDM
Completed BTEC Level 3 National Extended Diploma in Information Technologies with grade DDM.
Barclays (Coursera)
Data Analytics, Data Analytics
Completed Data Analytics certification in June 2025.
Google (Coursera)
Foundations of Security, Security
Completed Foundations of Security certification in March 2025.
Lister Community School
GCSE, General Studies
2017 - 2022
Completed 10 GCSEs, including Mathematics (grade 8) and English (grade 6).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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