Open to opportunities

Matthew McGregor

@matthewmcgregor

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Proactive IT professional with a focus on Artificial Intelligence.

United Kingdom

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What I'm looking for

I'm looking for a role that allows me to leverage my IT skills while fostering growth in AI technologies and customer service.

I'm a proactive individual with a keen interest in IT, particularly in the realm of Artificial Intelligence. My experience spans various roles, including Service Desk Analyst and Customer Service Representative, where I honed my technical support skills and customer service abilities. I thrive in environments that challenge me to learn and grow, and I take pride in my ability to troubleshoot complex issues effectively.

At Capita IT Solutions, I provided technical support in a Windows environment, gaining hands-on experience with VMWare and Active Directory. My role involved mentoring junior analysts, ensuring a high standard of service quality. I believe that my enthusiasm for technology and my commitment to customer satisfaction make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst

Current

Capita It Solutions

Dec 2022 - Present (2 years 7 months)

Provided technical support in a Windows environment, troubleshooting server and desktop OS issues. Assisted with VMWare deployments, Active Directory management, and resolved network connectivity issues. Mentored junior analysts and logged issues using ticketing systems.

Windows Server VMWare Active Directory Ticketing Systems Customer Service Technical Support Identity Management Mentoring

Team Member

Domino's Pizza

Jul 2022 - Aug 2022 (1 month)

Prepared and cooked food items according to standards, provided excellent customer service, and maintained cleanliness in the kitchen. Handled orders and payments while addressing customer inquiries.

Customer Service Teamwork

Customer Service Representative

Hcl Technologies

Feb 2022 - Jun 2022 (4 months)

Assisted customers with inquiries and issues via phone and email, ensuring high levels of satisfaction. Documented interactions accurately and maintained professionalism in challenging situations.

Customer Service Communication Problem Solving Documentation

Banqueting Staff

Culloden Hotel

Aug 2017 - Aug 2017 (0 months)

Set up banqueting hall for functions, welcomed guests, served food and drinks, and cleared tables while providing customer service.

Customer Service Teamwork

Education

Degrees, certifications, and relevant coursework

South Eastern Regional College

BTEC Level 3 Extended Diploma, Information Technology

2015 - 2017

Grade: DDM

Completed a BTEC Level 3 Extended Diploma in IT, achieving a DDM grade. The program provided a comprehensive understanding of various IT concepts and practical skills.

RegentHouse

AS Levels, General Studies

2012 - 2015

Completed AS Levels in ICT and Government and Politics, both achieving a grade of D. This education provided foundational knowledge in technology and political systems.

RegentHouse

GCSEs, General Studies

2012 - 2015

Achieved GCSEs in various subjects including ICT, English Literature, Religious Studies, Mathematics, English Language, Physics, and Business Studies, demonstrating a well-rounded academic background.