Matthew McGregor
@matthewmcgregor
Proactive IT professional with a focus on Artificial Intelligence.
What I'm looking for
I'm a proactive individual with a keen interest in IT, particularly in the realm of Artificial Intelligence. My experience spans various roles, including Service Desk Analyst and Customer Service Representative, where I honed my technical support skills and customer service abilities. I thrive in environments that challenge me to learn and grow, and I take pride in my ability to troubleshoot complex issues effectively.
At Capita IT Solutions, I provided technical support in a Windows environment, gaining hands-on experience with VMWare and Active Directory. My role involved mentoring junior analysts, ensuring a high standard of service quality. I believe that my enthusiasm for technology and my commitment to customer satisfaction make me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
Capita It Solutions
Dec 2022 - Present (2 years 7 months)
Provided technical support in a Windows environment, troubleshooting server and desktop OS issues. Assisted with VMWare deployments, Active Directory management, and resolved network connectivity issues. Mentored junior analysts and logged issues using ticketing systems.
Team Member
Domino's Pizza
Jul 2022 - Aug 2022 (1 month)
Prepared and cooked food items according to standards, provided excellent customer service, and maintained cleanliness in the kitchen. Handled orders and payments while addressing customer inquiries.
Customer Service Representative
Hcl Technologies
Feb 2022 - Jun 2022 (4 months)
Assisted customers with inquiries and issues via phone and email, ensuring high levels of satisfaction. Documented interactions accurately and maintained professionalism in challenging situations.
Banqueting Staff
Culloden Hotel
Aug 2017 - Aug 2017 (0 months)
Set up banqueting hall for functions, welcomed guests, served food and drinks, and cleared tables while providing customer service.
Education
Degrees, certifications, and relevant coursework
South Eastern Regional College
BTEC Level 3 Extended Diploma, Information Technology
2015 - 2017
Grade: DDM
Completed a BTEC Level 3 Extended Diploma in IT, achieving a DDM grade. The program provided a comprehensive understanding of various IT concepts and practical skills.
RegentHouse
AS Levels, General Studies
2012 - 2015
Completed AS Levels in ICT and Government and Politics, both achieving a grade of D. This education provided foundational knowledge in technology and political systems.
RegentHouse
GCSEs, General Studies
2012 - 2015
Achieved GCSEs in various subjects including ICT, English Literature, Religious Studies, Mathematics, English Language, Physics, and Business Studies, demonstrating a well-rounded academic background.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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