Matthew McGregorMM
Open to opportunities

Matthew McGregor

@matthewmcgregor

Proactive IT professional with a focus on Artificial Intelligence.

United Kingdom
Message

What I'm looking for

I'm looking for a role that allows me to leverage my IT skills while fostering growth in AI technologies and customer service.

I'm a proactive individual with a keen interest in IT, particularly in the realm of Artificial Intelligence. My experience spans various roles, including Service Desk Analyst and Customer Service Representative, where I honed my technical support skills and customer service abilities. I thrive in environments that challenge me to learn and grow, and I take pride in my ability to troubleshoot complex issues effectively.

At Capita IT Solutions, I provided technical support in a Windows environment, gaining hands-on experience with VMWare and Active Directory. My role involved mentoring junior analysts, ensuring a high standard of service quality. I believe that my enthusiasm for technology and my commitment to customer satisfaction make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

DP

Team Member

Domino's Pizza

Jul 2022 - Aug 2022 (1 month)

Prepared and cooked food items according to standards, provided excellent customer service, and maintained cleanliness in the kitchen. Handled orders and payments while addressing customer inquiries.

HT

Customer Service Representative

Hcl Technologies

Feb 2022 - Jun 2022 (4 months)

Assisted customers with inquiries and issues via phone and email, ensuring high levels of satisfaction. Documented interactions accurately and maintained professionalism in challenging situations.

CH

Banqueting Staff

Culloden Hotel

Aug 2017 - Aug 2017 (0 months)

Set up banqueting hall for functions, welcomed guests, served food and drinks, and cleared tables while providing customer service.

Education

Degrees, certifications, and relevant coursework

SC

South Eastern Regional College

BTEC Level 3 Extended Diploma, Information Technology

2015 - 2017

Grade: DDM

Completed a BTEC Level 3 Extended Diploma in IT, achieving a DDM grade. The program provided a comprehensive understanding of various IT concepts and practical skills.

RE

RegentHouse

AS Levels, General Studies

2012 - 2015

Completed AS Levels in ICT and Government and Politics, both achieving a grade of D. This education provided foundational knowledge in technology and political systems.

RE

RegentHouse

GCSEs, General Studies

2012 - 2015

Achieved GCSEs in various subjects including ICT, English Literature, Religious Studies, Mathematics, English Language, Physics, and Business Studies, demonstrating a well-rounded academic background.

Tech stack

Software and tools used professionally

Interested in hiring Matthew?

You can contact Matthew and 90k+ other talented remote workers on Himalayas.

Message Matthew

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Matthew McGregor - Service Desk Analyst - Capita It Solutions | Himalayas