Shukro Bolanle

I am a customer-focused support professional with hands-on experience delivering structured chat and email assistance in fast-paced service environments. I consistently manage high-volume enquiries while maintaining empathy and clear communication.

In my current role I handle 40–60+ customer conversations daily, manage ticket lifecycles with Zendesk and Intercom, and sustain 95%+ response-time compliance against internal benchmarks. I escalate complex cases with clear documentation to reduce resolution delays.

Previously, I served as primary contact for parent and client inquiries at an education institution, managing 25–35+ weekly service requests in Freshdesk and coordinating follow-ups through Trello and Notion. I maintain detailed case documentation to support transparency and accountability.

I hold a B.Sc. in Chemistry and customer service certifications, and I bring strong skills in ticketing systems, service recovery, CRM documentation, and remote collaboration to roles focused on improving customer experience and retention.