Open to opportunities

SHUBHAM User

@shubhamuser28

Message

I manage reliable IT infrastructure, endpoint support, and Windows technical support across distributed operations.

India

Message

What I'm looking for

I'm seeking a full-time role where I can support smooth, efficient IT operations while applying my troubleshooting, time-management, interpersonal, and problem-solving skills in a challenging work environment.

At GVK EMRI Green Health Services, I manage desktops, laptops, servers, network devices, backups, endpoint security, MDM, GPS applications, and operational reporting to keep IT operations running smoothly.

I've supported server rooms through iDRAC and iLO, administered Active Directory, DNS, DHCP, Group Policy, firewalls, switches, RAID, and network printers, and worked with CentOS, SQL Server Management Studio, HeidiSQL, and SQL-YOG. I also train EMTs, pilots, and field and office staff on web and mobile applications.

Across Hue Services, Movate, and Limitless Technology, I've completed six projects across 43 branches, troubleshot more than 1,000 computer systems and office-connectivity issues, and resolved 15,000 Windows and Microsoft support tickets with CSAT scores of 90% and 88%.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

GVK EMRI Green Health Services

Nov 2023 - Present (2 years 9 months)

Monitor and manage organizational peripherals including desktops, laptops, printers, servers, and network devices. Configure server room devices via iDRAC and iLO, manage Active Directory, DNS, DHCP, group policies, and antivirus solutions.