@shubhamupadhyay5
Operations associate at DOSE coordinating multi-SKU order fulfillment and shipment dispatch through ShipStation.
IndiaAt DOSE, I execute order processing and shipment fulfillment through ShipStation, coordinating multi-SKU orders across carriers and shipping methods. I review requirements and resolve operational issues before dispatch.
At Teleperformance, I supported Apple sales and customer operations through consultative selling and post-sales support. Earlier, at eClerx Services, I provided technical support for Wi-Fi and cable services, troubleshooting connectivity and service issues.
Work history, roles, and key accomplishments
DOSE
Aug 2025 - Present (1 year 3 months)
Executes end-to-end order processing and shipment fulfillment through ShipStation, coordinating multi-SKU orders across carriers and shipping methods. Manages day-to-day fulfillment workflows while maintaining accuracy and process consistency.
Teleperformance
Jan 2022 - Dec 2023 (1 year 11 months)
Drove real-time sales through consultative selling, product knowledge, needs discovery, and objection handling. Managed post-sales queries and customer concerns, supporting timely resolution and a positive customer experience.
eClerx Services
Jan 2021 - Dec 2022 (1 year 11 months)
Delivered real-time technical support for Wi-Fi and cable services, resolving customer connectivity and service-related issues. Diagnosed technical problems through structured troubleshooting and root-cause analysis, documenting issues for accurate case management.
Degrees, certifications, and relevant coursework
MBA, Marketing & Finance
Pursuing an MBA in Marketing & Finance, expected to complete in 2026.
B.Tech, Mechanical Engineering
Completed a B.Tech in Mechanical Engineering in 2020.
Software and tools used professionally
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