Shubham Soni
@shubhamsoni2
I configure Dynamics 365 CRM solutions that improve support and business workflows.
IndiaWhat I'm looking for
At Exeevo, I manage global Microsoft Dynamics 365 Sales and Customer Service systems, configuring SLAs, entitlements, workflows, and Power Automate flows to support business needs.
I've partnered with clients and technical teams on requirement gathering, UAT, sprint planning, root-cause analysis, and releases. My work reducing major system issues helped cut support tickets by 40%.
Previously at The Data Tech Labs, I built model-driven CRM applications with custom entities, forms, views, business rules, validations, security roles, and approval workflows.
Across projects for Daiichi Sankyo and Johnson & Johnson, I've improved Dynamics 365 security, data accuracy, accessibility, event management, quotes, contracts, and operational workflows.
Experience
Work history, roles, and key accomplishments
Support Engineer – Microsoft Dynamics 365
Exeevo
Feb 2023 - Present (3 years 7 months)
Managed Dynamics 365 Sales and Customer Service for global systems, ensuring they supported business needs. Designed and configured SLAs, entitlements, and workflows to improve case resolution efficiency.
Education
Degrees, certifications, and relevant coursework
Vivekananda Global University
Master of Computer Application, Computer Application
Master of Computer Application degree from Vivekananda Global University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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