SHUBHAM SAHAY

I’m a Fraud Analyst with 7+ years of combined experience in fraud analysis, customer service, and surveillance operations. I focus on detecting, investigating, and mitigating fraudulent activity using data-driven insights and structured risk assessment tools.

At Baazi Games, I monitored real-time gaming activity to detect suspicious transactions, collusion, chip dumping, and unusual gameplay patterns. I also conducted in-depth investigations of flagged accounts and prepared detailed reports for management while overseeing payout verification to ensure only genuine users receive winnings.

I’ve strengthened compliance and fraud prevention by verifying player identities through video calls and KYC documentation checks, maintaining heightened vigilance during featured tournaments, and collaborating with Tech, Ops, and Legal teams to raise fraud-prevention standards. I guide junior associates to ensure investigation quality and strict adherence to SOPs.

Before that, I supported operations and customer outcomes by managing driver inquiries, feedback, and complaints promptly, applying empathetic communication, and resolving issues related to earnings and payments efficiently. Across roles, my core ethos stays the same: careful investigation, accurate decisions under pressure, and a customer-first approach.